Users' Guide

1. Choose an Item

Find products in categories (boxes, arrangements, bouquets, etc.) and uses (Wedding, Birthday, etc.). In the narrowing function, it can be extracted from color, stock status, price, etc.
If you find the desired product, click the desired product image and access the product details page.

2. Add product to shopping cart

In the product detail page, select the necessary specs displayed for each product, such as color, size and options*(paper bag / message card / message board*), and click "Add to Cart". If you would like more than one of the same produt, click " +" button to adjust the quantity and press the "Go to Shopping Cart" button to proceed to the next screen.
We can also accept multiple products to be ordered at the same time as long as the delivery address and the desired delivery date/time is the same.

3. Select the delivery date and time and check the contents of the shopping cart

Select "Request Delivery Date" and "Request Delivery Time Frame". If there is no mistake in the shopping cart, click "Proceed to Purchase" to check out.
If you have any special inquiries please add a note to us through the "Order Notes".
Additionally you may change the quantity of the products in the shopping cart or simply "delete" if you would like to change the contents of your cart.

4. Check Out

"Express check -out"
It is possible to complete the order procedure for registered information on [Google Pay] [Apple Pay].

"Request person address"
Members (registered account): Please log in and proceed with the purchase procedure. (You can use the registered address book)
Guest (account not registered): Please enter the address you want to send an order completion email.

"Delivery information"
Member: If you use the registered address in the address book, select the corresponding address.
If you want to deliver to your new address, select "Use a new address" and enter the necessary items along the screen.
Guest: Please enter the delivery information along the input field.

"Delivery method"
It will be delivered by Yamato Transport. Please check the delivery packing fee.

"Payment"
You can use various cashless payments. Please select the desired payment method.

"Request person information"
The input details vary depending on the payment method.
After selecting the payment method, enter the client information according to the display of the screen.
If you are registered as a member, you can select from the information you have saved in the address book.

"Coupon code"
If you have a coupon code, please enter the "Coupon Code column" and click "Apply" on the right to check if the contents are applied. The coupon code will be announced irregularly in the e -mail magazine.

When the above input is completed, click "Pay now" and proceed to the selected payment screen. Please proceed with the payment procedure along the screen.
When the payment is completed, the order will be confirmed, and the order will be displayed, so please check the contents once again.
In addition, we will send an order confirmation email to the e -mail address you entered together. (If you do not receive the email, please contact the online shopContactplease)

Changes and cancellations of orders can be made up to 3 days before the scheduled delivery date. (Please note that we may not be able to respond depending on the content.)

Please email or call our online shop and let us know your order number and what you would like to see. No changes or cancellations can be made after that.

We do not accept exchanges or returns of products.
We make every effort to manage and check the quality of our products at the time of shipment, but if the product is different or the product deteriorates or is damaged at the time of delivery, we will send the equivalent product again. In such case, please contact the online shop within 24 hours after the product arrives.
Additionally please be careful when handling our products. We are not responsible for any damage to furniture or furnishings caused by our products.
In addition, please note that we are not responsible for the failure to deliver the product due to customer's convenience such as absence, relocation, wrong address etc.

Resale for commercial purposes is strictly prohibited in any case. In addition, please note that the Company will not be liable for any problems with products purchased outside of the regular method.