Flower school reservation site
FAQ
About Orders
Do you need to make an account to make an order?
Do you need to make an account to make an order?
You can purchase as a guest. In additionAccount registrationIn addition to ordering order history, address books, favorite functions, we offer many benefits such as event information, pre -sale, coupons, so please register.
Can I customize my order?
Can I customize my order?
In the online store, we do not customize it because we make it according to the photo image listed on the site. We apologize for the types of flower materials and colors, etc.Our storePlease contact us directly.
Can I select multiple delivery addresses?
Can I select multiple delivery addresses?
Only one delivery address is allowed per order. Please place an order for each delivery address and delivery date.
I have not received an order confirmation e-mail.
I have not received an order confirmation e-mail.
The order completion email is sent from "mail@nicolaivergmann.com". If you are using spam mail prevention settings, etc., please set the domain so that you can receive emails from "@nicolaivergmann.com". In addition, it may be stored in the spam mail folder, so please check it together. In addition, there may be errors in the registration address, so in that caseOnline shopPlease contact us.
Can I make changes to my order or cancel after I finish my purchase?
Can I make changes to my order or cancel after I finish my purchase?
We accept requests up to 3 days before the specified delivery date. Please contact the online shop and let us know your order number and what you would like to change. (Please note that we may not be able to make your requested changes depending on the content.)
Can I issue a receipt?
Can I issue a receipt?
There is a receipt download link in your order confirmation email, so you may issue it yourself. Additionally, you may issue the receipt of the corresponding order from the "Order History" under My Page.
If you need a receipt in English, please e-mail the Online Shop. Please let us know by e-mail of your requested receipt with your order number, your desired address, and proviso. A PDF data of the receipt will be sent by email.
If you need a receipt in English, please e-mail the Online Shop. Please let us know by e-mail of your requested receipt with your order number, your desired address, and proviso. A PDF data of the receipt will be sent by email.
Shipping Information
Are there areas where you can't deliver?
Are there areas where you can't deliver?
Currently, we can only deliver within Japan.
Please note that since fresh flowers are perishable goods, we are unable to deliver to remote islands and other areas where delivery takes longer. If you are in one of these areas, we will contact you after confirming your order.
Please note that since fresh flowers are perishable goods, we are unable to deliver to remote islands and other areas where delivery takes longer. If you are in one of these areas, we will contact you after confirming your order.
When will my order be delivered?
When will my order be delivered?
The shortest delivery date varies depending on the product, and the earliest delivery date possible is listed on each product detail page. After selecting the product, you can select the desired date of delivery in the cart (Please note that in the case of a region that requires time for delivery, it may not be possible to deliver on the designated date. In this case, we will contact you after confirming your order details.
Do you deliver directly to Hotels or Restaurants?
Do you deliver directly to Hotels or Restaurants?
Delivery will be by courier (Yamato Transport), and we can ship to hotels and restaurants as long as they are able to receive it so please check with the recipients in advance.
There may be requests on what to write on the delivery slip such as reservation date, time, and staff member in charge. Please enter these details when placing your order. Please note that there may be delays due to weather or traffic conditions, so please set the date and time accordingly. The same applies to deliveries to wedding venues and concert halls.
There may be requests on what to write on the delivery slip such as reservation date, time, and staff member in charge. Please enter these details when placing your order. Please note that there may be delays due to weather or traffic conditions, so please set the date and time accordingly. The same applies to deliveries to wedding venues and concert halls.
Can you deliver to hospitals?
Can you deliver to hospitals?
This can also be shipped if the recipient can receive it. Please check with the hospital you plan to make your delivery to. Many hospitals are strict in receiving fresh flowers due to hygienic reasons so please check in advance.
May I pick up my order at a nearby Nicolai Bergmann Store?
May I pick up my order at a nearby Nicolai Bergmann Store?
We do not accept the items ordered at the store ordered at the online shop. Excuse me, but I would like to receive itStorePlease contact us directly.
Can I check the current delivery status of my order?
Can I check the current delivery status of my order?
Once you are ready to ship, we will send you a delivery guide email with the slip number, so you can track your luggage from that link. Also, for membersMy pageYou can check the slip number from the order history of the product.
In addition, you can also change the delivery time zone and transfer transfer arrangements with this number, so please contact Yamato Transport directly.
In addition, you can also change the delivery time zone and transfer transfer arrangements with this number, so please contact Yamato Transport directly.
How will my items be delivered if I purchase multiple items?
How will my items be delivered if I purchase multiple items?
If a product cannot be packaged together due to its shape or specifications, it will be delivered in multiple packages. No additional packing and shipping fees will be charged due to a change in the number of packages.
About Options
Can I send it as a gift?
Can I send it as a gift?
Please be assured that all orders are gift oriented, and the product price will not be visible in the included receipt.
Can I add a bag to my order?
Can I add a bag to my order?
We have shopping bags to match the size of your ordered product. If you wish to add a bag to your order, please select from the options in the product detail page.
Can I add a message card?
Can I add a message card?
Postcard-sized message cards are available. Please select "Yes" on the product selection page and enter a message of up to 150 characters. We will print the message in a centered format. Please note that symbols and emojis cannot be printed. We will adjust the font and layout.
Can I add a Message Board (tatefuda) to my flowers?
Can I add a Message Board (tatefuda) to my flowers?
We accept requests for Message Boards or "Tatefuda" on limited products. The option will be selectable for the applicable products. Please select "Yes" and enter the desired content. Please select "Yes" on the product selection page for the corresponding product and enter the desired content. After confirming your order, we will send you the layout of message board to you by e-mail.
Can I add occasion specific gift wrapping paper? (Noshi Wrapping)
Can I add occasion specific gift wrapping paper? (Noshi Wrapping)
We apologize for the inconvenience, but we do not have Noshi Wrapping available. Please use our message cards for specific messages.
Account Registration
How do I sign up for an account?
How do I sign up for an account?
Please sign up and register here.
By making an account, you can use convenient features such as saving your order history, address book, and wish list.
By making an account, you can use convenient features such as saving your order history, address book, and wish list.
I forgot my ID and password
I forgot my ID and password
The ID is an email address. If you forget your password,Login pagePlease go to the resetment procedure from "Forget your password?"
How do I delete my account?
How do I delete my account?
Online shopWe accept. Please contact us with the desire to unsubscribe, the registered address and name.