FAQ
About Orders
Can I order without registering an account?
Can I order without registering an account?
You can proceed with your purchase as a guest.
However, we encourage you to create an account to access benefits like order history, an address book, and the favorites feature. Registered members also receive special perks such as event information, pre-sale announcements, and exclusive coupons.
However, we encourage you to create an account to access benefits like order history, an address book, and the favorites feature. Registered members also receive special perks such as event information, pre-sale announcements, and exclusive coupons.
Can I request a customization?
Can I request a customization?
For online store orders, we create arrangements based strictly on the photographic image featured on the site, and we are unable to accommodate customization requests.
If you require specific flower types or colors, please contact our physical stores directly for consultation.
If you require specific flower types or colors, please contact our physical stores directly for consultation.
Can I select multiple delivery addresses?
Can I select multiple delivery addresses?
We can only accommodate one delivery address per order.
Please place a separate order for each unique delivery address and/or delivery date.
Please place a separate order for each unique delivery address and/or delivery date.
I haven't received an order completion email.
I haven't received an order completion email.
Your order confirmation email will be sent from mail@nicolaibergmann.com.
If you use spam prevention settings, please adjust your domain settings to ensure you can receive emails from @nicolaibergmann.com. Also, please check your spam or junk mail folder, as the email may be located there.
If you still cannot find the email, there may be an error in your registered address. In that case, please contact the Online Shop directly.
If you use spam prevention settings, please adjust your domain settings to ensure you can receive emails from @nicolaibergmann.com. Also, please check your spam or junk mail folder, as the email may be located there.
If you still cannot find the email, there may be an error in your registered address. In that case, please contact the Online Shop directly.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Changes can be made up to 3 days prior to your designated delivery date.
Please contact the Online Shop with your order number and the requested change.
(Please note that we may be unable to accommodate certain changes.)
Please contact the Online Shop with your order number and the requested change.
(Please note that we may be unable to accommodate certain changes.)
Can I issue a receipt?
Can I issue a receipt?
You can issue your receipt yourself using the download link provided in your Order Confirmation Email.
Alternatively, members can issue the receipt from the "Order History" section within My Page.
If you require a receipt in English, please email the Online Shop stating your request for an English receipt, along with your order number, desired recipient name, and item description (If required, e.g. "Flower Arrangement"). We will send you the PDF via email.
Alternatively, members can issue the receipt from the "Order History" section within My Page.
If you require a receipt in English, please email the Online Shop stating your request for an English receipt, along with your order number, desired recipient name, and item description (If required, e.g. "Flower Arrangement"). We will send you the PDF via email.
Shipping and Delivery
Are there areas where you cannot deliver?
Are there areas where you cannot deliver?
Currently, we are only able to provide domestic shipping within Japan.
Please note that because fresh flowers are perishable, we are suspending delivery to remote islands and certain areas that require extended shipping times. If your address falls into one of these regions, we will contact you after reviewing your order.
Please note that because fresh flowers are perishable, we are suspending delivery to remote islands and certain areas that require extended shipping times. If your address falls into one of these regions, we will contact you after reviewing your order.
When will it be delivered?
When will it be delivered?
The earliest possible delivery date varies by product. You can find the estimated delivery time on each product detail page.
After selecting your item, you can choose your desired delivery date in the cart.
(Please note: If shipping to a region that requires extended delivery time, we may be unable to meet your chosen date. If this is the case, we will contact you after reviewing your order.)
After selecting your item, you can choose your desired delivery date in the cart.
(Please note: If shipping to a region that requires extended delivery time, we may be unable to meet your chosen date. If this is the case, we will contact you after reviewing your order.)
Can I deliver to hotels or restaurants?
Can I deliver to hotels or restaurants?
Delivery will be handled by courier (Yamato Transport). We can ship the order provided the recipient location is able to accept deliveries. Please confirm acceptance details with the recipient location in advance.
You should also check for any specific required details (such as the reservation date, the name of the staff member in charge, etc.) that need to be on the delivery slip. If such instructions exist, please enter them in the recipient address field when placing your order.
Please set your requested date and time with the understanding that delays may occur due to weather or traffic conditions.
This policy also applies to deliveries made to wedding venues and concert halls.
You should also check for any specific required details (such as the reservation date, the name of the staff member in charge, etc.) that need to be on the delivery slip. If such instructions exist, please enter them in the recipient address field when placing your order.
Please set your requested date and time with the understanding that delays may occur due to weather or traffic conditions.
This policy also applies to deliveries made to wedding venues and concert halls.
Can I request delivery to hospitals?
Can I request delivery to hospitals?
Similar to the above, we can ship the order provided the recipient location is able to accept deliveries.
However, due to hygiene reasons, an increasing number of hospitals do not allow flower deliveries. Please ensure you confirm with the hospital in advance that they can accept the flowers.
However, due to hygiene reasons, an increasing number of hospitals do not allow flower deliveries. Please ensure you confirm with the hospital in advance that they can accept the flowers.
Is store pickup available?
Is store pickup available?
Store Pickup Available?
We do not offer in-store pickup for products ordered through the online shop.
If you wish to pick up your item, please contact the desired store directly.
View Our Locations
We do not offer in-store pickup for products ordered through the online shop.
If you wish to pick up your item, please contact the desired store directly.
View Our Locations
Can I check the current delivery status?
Can I check the current delivery status?
Once your order is ready for shipment, we will send a shipping notification email containing the tracking number. You can track your package using the link provided in this email.
Additionally, members can view the tracking number via the Order History section of your My Page after the product has shipped.
The tracking number can also be used to arrange changes to the delivery time slot or forwarding requests. Please contact Yamato Transport directly to arrange these changes.
Additionally, members can view the tracking number via the Order History section of your My Page after the product has shipped.
The tracking number can also be used to arrange changes to the delivery time slot or forwarding requests. Please contact Yamato Transport directly to arrange these changes.
How will it arrive if I buy multiple items?
How will it arrive if I buy multiple items?
If the shape or specifications of the items prevent them from being packaged together, they will be delivered in multiple boxes.
There will be no additional charge for packaging and shipping fees due to the increased number of packages.
There will be no additional charge for packaging and shipping fees due to the increased number of packages.
Order Options
I would like to send items as a gift.
I would like to send items as a gift.
All orders are packaged as gifts. Please be assured that the product price will not be included on the detailed statement packed with the shipment.
Can I add a shopping bag?
Can I add a shopping bag?
We provide a message card sized to match your product. If desired, please select "I would like one" on the product selection page.
(Please note: Due to the nature of certain products, message cards may not be available for all items.)
(Please note: Due to the nature of certain products, message cards may not be available for all items.)
Can I add a message card?
Can I add a message card?
We provide a postcard-sized message card. If desired, select "I would like one" on the product selection page and enter your message (maximum 150 characters).
The message will generally be center-aligned. Please note that symbols and emojis cannot be printed (if entered, they will not be accommodated). The font and layout will be decided by us.
The message will generally be center-aligned. Please note that symbols and emojis cannot be printed (if entered, they will not be accommodated). The font and layout will be decided by us.
Can I include a standing sign (Tatefuda)?
Can I include a standing sign (Tatefuda)?
We accept requests for standing signs for select products only-specifically for celebrations.
For eligible items, please select "I would like one" on the product selection page and enter the required text. After reviewing your order, we will email you the layout of the standing sign to your registered email address for confirmation.
For eligible items, please select "I would like one" on the product selection page and enter the required text. After reviewing your order, we will email you the layout of the standing sign to your registered email address for confirmation.
Can I include a Noshi Wrapper?
Can I include a Noshi Wrapper?
We sincerely apologize, but we do not provide Noshi (traditional gift wrapping paper). Please utilize our available message card service instead.
Account Registeration
How do I sign up for an account?
How do I sign up for an account?
Please register for a new account from this page .
We encourage you to register for an account to utilize convenient features such as order history, an address book, and the ability to save favorites.
We encourage you to register for an account to utilize convenient features such as order history, an address book, and the ability to save favorites.
I forgot my ID and password
I forgot my ID and password
Your ID is your email address. If you have forgotten your password,Go to the Login Page and proceed with the password reset procedure from the "Forgot your password?" link.
How do I withdraw /cancel my account?
How do I withdraw /cancel my account?
Please Contact Us to cancel your membership, with the address and name you have registered as.
Contact the Online Shop ［10:00-17:00］
onlineshop@nicolaibergmann.com
03-5755-3900