FAQ
About orders
Can I order without registering an account?
Can I order without registering an account?
You can also purchase as a guest. In additionRegister an accountBy doing this, you can use your order history, address book and favorites, as well as a large selection of benefits such as event information, advance sales announcements, coupons, etc., so please be sure to register.
Can I customize the product?
Can I customize the product?
The online store will create products according to the photo images shown on the site, so we do not accept customizations. If you have any requests for the type or color of the flower material, please feel free to contact us.Our storePlease contact us directly.
Can I select multiple delivery addresses?
Can I select multiple delivery addresses?
There can only be one delivery address per order. Delivery address andDelivery DatePlease place an order every time.
I haven't received an order completion email.
I haven't received an order completion email.
An order completion email will be sent from "mail@nicolaibergmann.com". If you are using spam prevention settings, please set your domain so that you can receive emails from @nicolaibergmann.com. Please note that the email may be stored in the spam folder, so please also check. In addition, there may be an error in the registered address, so please do so.Online ShoptoContactplease.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We can accommodate delivery up to 3 days before the specified delivery date. Please contact our online store to let us know your order number and what you would like. (Please note that we may not be able to accommodate changes depending on the changes.)
Can I issue a receipt?
Can I issue a receipt?
There is a link to download the receipt in your order confirmation email, so you can issue it yourself.
In addition, you can issue the corresponding orders from the "Order History" section on your My Page.
If you need a receipt in English,Online ShopPlease let us know by email that you would like to issue a receipt, your order number, desired address, and a note. We will send you PDF data by email.
In addition, you can issue the corresponding orders from the "Order History" section on your My Page.
If you need a receipt in English,Online ShopPlease let us know by email that you would like to issue a receipt, your order number, desired address, and a note. We will send you PDF data by email.
About delivery
Are there any areas where delivery is not possible?
Are there any areas where delivery is not possible?
Currently, delivery is only possible within Japan.
Please note that fresh flowers are raw, so we will refrain from delivering them to some remote islands and other areas that take longer to deliver. If the area is in the applicable area, we will contact you after confirming your order details.
Please note that fresh flowers are raw, so we will refrain from delivering them to some remote islands and other areas that take longer to deliver. If the area is in the applicable area, we will contact you after confirming your order details.
When will it be delivered?
When will it be delivered?
The fastest delivery date varies depending on the product, and each product details page lists estimated delivery times. After selecting the product, you can select the desired delivery date in your cart. (Please note that if the delivery is to an area that takes longer to deliver, we may not be able to deliver on the specified date, so if this applies, we will contact you after confirming your order details.)
Can I deliver to hotels or restaurants?
Can I deliver to hotels or restaurants?
The item will be delivered by courier service (Yamato Transport), and if the delivery address is able to receive it, we can ship it, so please check with the delivery address in advance.
In addition, there may be instructions on the slip such as the reservation date and the name of the staff responsible for the matter, so please also visit us and enter it in the delivery address field to place your order. Please note that there may be delays due to weather and traffic conditions, so please be aware of this before setting the date and time.
The same applies to delivery to wedding venues and concert halls.
In addition, there may be instructions on the slip such as the reservation date and the name of the staff responsible for the matter, so please also visit us and enter it in the delivery address field to place your order. Please note that there may be delays due to weather and traffic conditions, so please be aware of this before setting the date and time.
The same applies to delivery to wedding venues and concert halls.
Can I deliver it to the hospital?
Can I deliver it to the hospital?
As mentioned above, we can ship this item if the recipient is able to receive it. Furthermore, there are more and more hospitals that are unable to receive flowers due to hygiene reasons, so please be sure to check in advance.
Can I pick up my item at my nearest Nicolai Bergmann store?
Can I pick up my item at my nearest Nicolai Bergmann store?
We do not accept orders from our online store to receive products ordered in-store. We apologize, but we would like to receive itStoreDirectly toContactplease.
Can I check the current delivery status?
Can I check the current delivery status?
Once the item is ready for shipment, we will send you a shipping information email with the slip number, so you can track your package using that link. Also, members areMy PageYou can also check the slip number from the order history of the product after it has been shipped.
You can also change delivery times and arrange forwarding using this number, so please contact Yamato Transport directly.Contactplease.
You can also change delivery times and arrange forwarding using this number, so please contact Yamato Transport directly.Contactplease.
How will it arrive if I buy multiple items?
How will it arrive if I buy multiple items?
Due to the shape and specifications of the product, if it cannot be shipped together, it will be delivered in multiple packages. There will be no additional charges for packaging shipping due to changes in the number of packages.
About options
Can I send it as a gift?
Can I send it as a gift?
All orders are gift-specific and the product price will not be listed on the included statement, so please rest assured.
Can I attach a tote bag?
Can I attach a tote bag?
merchandiseSizesWe have it ready to suit your needs. If you would like this, please select "I want" on the product selection page. Due to the nature of the product, some products cannot be included.
Can I attach a message card?
Can I attach a message card?
PostcardSizesWe have a message card available. Please select "I want" on the product selection page and enter it in 150 characters or less. Basically, the print will be centered. Please note that even if you enter symbols/emojis, we will not be able to print them. Also, leave the fonts and layout to us.
Can I attach a sign?
Can I attach a sign?
Only some products are accepted. For the relevant product, please select "I want" on the product selection page and enter your desired information. After confirming your order, we will send you the layout of the tag by email to your order address.
Can I attach a gift wrap?
Can I attach a gift wrap?
We apologize, but we do not have gift wrapping paper. Please use your message card.
About registering an account
How do I register for an account?
How do I register for an account?
Please register here.
By registering an account, you will be able to use convenient functions such as your order history, address book and saving your favorites, so please be sure to register.
By registering an account, you will be able to use convenient functions such as your order history, address book and saving your favorites, so please be sure to register.
I forgot my ID and password
I forgot my ID and password
Your ID is your email address. If you have forgotten your password,Login pagePlease proceed with the reset procedure from "Forgot your password?" in the page.
How do I cancel my membership?
How do I cancel my membership?
Online ShopWe will accept this service. Please contact us with your wish to cancel your membership, the address and name you have registered.
ContactONLINE SHOP ［10:00-17:00］
onlineshop@nicolaibergmann.com
03-5755-3900