Users' Guide

Delivery and Payment

  • About delivery area

    Only delivery in Japan is possible.
    Fresh flowers (fresh flowers) cannot be accepted in areas that take some time to deliver some other remote islands. (In the case of the area, we will contact you after ordering.)

  • About the delivery company

    We will deliver by Yamato Transport.
    Please note that it may not be possible to deliver at the specified date and time due to the weather, traffic situation, and time -based load increase.

  • Time of delivery

    You can choose from the following delivery time zone when ordering. In addition, we cannot make a promise as described above.
    Morning (8:00-12:00)/14:00-16:00/16:00-18:00 -20:00/19:00-19:00-19:00 -21:00

  • Packaging and shipping fees

    The price is flat nationwide and is automatically calculated based on the total purchase amount per order.

    Total order amount / Packaging and Shipping Fees (tax included)
    up to ¥3,630　/　¥550
    up to ¥16,499　/　¥1,650
    up to ¥32,999　/　¥1,980
    ¥33,000 and above　/　¥2,530

  • Checking Delivery Status

    Once the shipment is ready, we will inform you of the delivery slip number by e -mail. You can check the delivery status on the Yamato Transport website from that link. In addition, it is possible to change the delivery time zone after shipping, so please contact Yamato Transport directly.
    Also, for membersMy pageYou can check the slip number from the order history of the product.

  • Absence upon delivery

    If you are absent at the time of delivery, Yamato Transport's absence contact form will be posted in your mailbox, so please request redelivery directly through them.
    Fresh flowers are fresh, so please receive them within the quality guarantee period of 3 days. Please pick up preserved flowers within 7 days of the storage period at Yamato Transport.
    Please note that we will not be able to refund or compensate you if it is not possible to deliver within the period due to the absence of the recipient.

  • Forwarding your Order

    Regarding forwarding your order to a different address due to the change of delivery destination after shipment of luggage, please note that the additional fare from the original destination and new destination will be charged to the recipient of the new destination. It will be the same in the case of gift use, so please make sure to enter the correct address when placing your order.

Payment

  • Payment Method

    You can choose from the following methods.

    Google Pay/Apple Pay
    Credit card payment [Diners, JCB/AMEX, Visa/Master]
    Softbank collectively payment/D payment
    PayPay/LINE Pay/Rakuten Pay/Au Pay/UnionPay

  • Receipts

    You can download the receipt from the link in your order confirmation e-mail.
    Members with accounts can also download receipts for each order from the order history on My Page.